Understanding Organizational Use of Web-based Services: Challenges and Insights

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Mahanti, A; Williamson, C.; Arlitt, M.; Gill, P.; Carlsson, N.


2011-10-31


Journal Article


ACM Transactions on the Web


N, A


5


4


Article No. 19


The World Web Web (WWW) has evolved from an information retrieval tool to a platform that provides numerous functionalities and services (e.g., communication, social networking, entertainment as well as information retrieval). As the WWW and Web-based services become more important to the daily operations of organizations, a need for systematically monitoring and assessing their use emerges. In this paper, we examine two concurrently collected one week-long traces of HTTP activity from a large enterprise and large university. We provide insights on the types of Web-based services in use today, who provides them, and who (or what) is using them. We also describe the challenges that exist for extracting such information across all Web-based service activity. Furthermore, we present a quantitative view of how the WWW has evolved over the past decade, and discuss the implications of the changes. Finally, we discuss how organizations dependence of Web-based services and the evolution of the WWW may affect the importance and complexity of organizations monitoring their service usage.


Data61; NICTA


https://doi.org/10.1145/2019643.2019646


English


nicta:2077


Mahanti, A; Williamson, C.; Arlitt, M.; Gill, P.; Carlsson, N. Understanding Organizational Use of Web-based Services: Challenges and Insights. ACM Transactions on the Web. 2011-10-31; 5(4):Article No. 19. <a href="https://doi.org/10.1145/2019643.2019646" target="_blank">https://doi.org/10.1145/2019643.2019646</a>



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