Telehealth Infrastructure Services

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Hanlen, Leif; Carden, Michelle



Canberra, Australia

The National Telehealth Infrastructure Service is an inclusive standards-based interoperable service that provides a platform for clinical grade videoconferencing and telehealth by providing agreed service levels, including usability; guaranteed common quality standards; secure network interconnections; from anyone-to-anyone and anyone-to-everyone across multiple health networks, including public and private health provider networks and with providers and patients both on- and off- net. The service will be intuitive (easy to use), scalable and connect urban, outer metropolitan, rural, regional and remote health providers and patients. The service will leverage and align appropriate existing and emerging national services including governance models, existing secure dependable services, national privacy standards, clinical protocols and current jurisdictional capabilities. Robust governance and operational models that support innovation, continual improvement and flexibility will underpin the service and position the service to be sustainable into the future. The service will support patient centric approaches and best-practice clinical care, allowing increased access and equity and improved health outcomes. The purpose of this study was to facilitate and scope an initial project and a call for proposals to deliver a common service that allows clinicians to securely and easily connect using online videoconferencing and desktop sharing. Initially Phase 1 (proof of concept) was set to be the common service delivered between: NT Department of Health, WA Country Health, and Aboriginal Services Alliance of the NT (AMSANT) Members However this has now changed to be a large project for development of a “National Telehealth Infrastructure Service? which has four Phases. Phase 1 will be provded to early adopters – NT Department of Health, WA Country Health and AMSANT members. Phases 2, 3 and 4 comprise extending this service to include: Phase 2: cross jurisdictional connection; Phase 3: inclusion of non-standards based technologies Phase 4: addition of in home and community based monitoring service Phase 1 will allow eventual scaling of the common service above to a National Telehealth Service and will provide advice for the requirements definition of the project. This report was commissioned by the Northern Territory Department of Health

ehealth, telehealth, cloud, interoperability



Hanlen, Leif; Carden, Michelle. Telehealth Infrastructure Services. 2011-07-10.

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